Club99 Privacy Policy — How We Handle Your Personal Data

1 Introduction

This Privacy Policy explains how Club99 collects, uses, stores, and protects the personal information of everyone who uses the Club99 platform — whether through the website at club99.one or the Club99 Android app. It applies to all registered members and to visitors who browse Club99 without registering.

Club99 is committed to handling your personal data responsibly and transparently. We collect only what we need, we protect what we hold, and we give you clear control over your own information. By using Club99, you agree to the practices described in this Privacy Policy.

2 Data We Collect

Club99 collects the following categories of personal data from its users:

Club99 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

3 How We Collect Data

Club99 collects your personal data through the following means:

• Direct registration: When you create a Club99 account, you provide your name, mobile number, email address, and date of birth directly.
• Account activity: Every deposit, withdrawal, game session, and bonus claim generates transaction and gaming data that is automatically recorded against your account.
• Identity verification: When Club99 requests identity documents — such as a national ID card or passport — you provide these directly to our verification team.
• Device and browser data: When you access Club99, your device automatically sends technical information including your IP address, browser type, and operating system. This is standard for all websites and apps.
• Customer support interactions: When you contact Club99 via live chat or email, the content of those conversations is recorded for quality assurance and dispute resolution purposes.
• Cookies: Club99 uses cookies and similar tracking technologies to remember your preferences and analyse how the platform is used. See Section 7 for full details.

4 How We Use Your Data

Club99 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your Club99 account, including processing deposits, withdrawals, and bonus claims.
• Identity verification: To confirm that you meet the eligibility requirements — including the 18+ age requirement — before allowing you to deposit or withdraw funds.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other illegal behaviour on the platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you need it.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, and to apply any self-imposed limits or restrictions you have requested.
• Platform improvement: To analyse how Club99 is used and make improvements to the website, app, and game selection.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers from Club99.

5 Data Sharing

Club99 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is shared only in the following limited circumstances:

• Payment processors: Your transaction data is shared with bKash, Nagad, or Rocket as necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: Where Club99 uses a third-party service to verify your identity documents, your identity data is shared with that provider for verification purposes only.
• Legal and regulatory authorities: Club99 will disclose your data to law enforcement, regulatory bodies, or other government authorities where required to do so by law, court order, or regulatory requirement.
• Business transfers: In the event that Club99 is acquired by or merged with another company, your data may be transferred to the new entity as part of that transaction. You will be notified of any such change.

All third parties with whom Club99 shares data are required to handle it securely and in accordance with applicable data protection laws. Club99 does not permit third parties to use your data for any purpose other than the specific purpose for which it was shared.

6 Payment Data

Club99 processes payments through bKash, Nagad, and Rocket. When you make a deposit or request a withdrawal, you interact directly with your mobile wallet provider's interface. Club99 does not store your mobile wallet PIN, password, or full account credentials at any point.

Club99 receives only the following payment-related information:

• Confirmation that a transaction was completed successfully.
• The transaction reference number provided by the payment provider.
• The amount deposited or withdrawn.
• The type of payment method used (bKash, Nagad, or Rocket).

7 Cookies and Tracking

Club99 uses cookies — small text files stored on your device — and similar tracking technologies to make the platform work properly and to understand how it is being used. Here is a breakdown of the types of cookies Club99 uses:

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will prevent Club99 from functioning correctly. Club99 does not use advertising or cross-site tracking cookies.

8 Data Retention

Club99 retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal compliance obligations. Specifically:

• Account data is retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Customer support records are retained for two years from the date of the interaction.
• Technical and usage data is typically retained for up to 12 months and then anonymised or deleted.

When data is no longer required and there is no legal obligation to retain it, Club99 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

9 Data Security

Club99 takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it. These include:

• SSL/TLS encryption on all connections between your device and Club99's servers.
• Encrypted storage of sensitive personal data including identity documents.
• Strict access controls — only authorised personnel can access personal data, and only to the extent required for their role.
• Regular security reviews and vulnerability assessments of Club99's systems.
• Incident response procedures to detect, contain, and report data breaches promptly.

While Club99 takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your data safe — use a strong, unique password for your Club99 account and never share it with anyone.

10 Your Rights

As a Club99 user, you have the following rights over your personal data:

• Right to access: You can request a copy of the personal data Club99 holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask Club99 to correct it.
• Right to deletion: You can request that Club99 delete your personal data. Note that some data must be retained for legal compliance reasons even after an account is closed.
• Right to restrict processing: In certain circumstances, you can ask Club99 to limit how your data is used while a dispute or investigation is ongoing.
• Right to withdraw consent: Where Club99 processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time.

To exercise any of these rights, contact Club99 support via live chat or email at [email protected]. We will respond to all data rights requests within 48 hours and aim to resolve them within 30 days.

11 Minors

Club99 is strictly for users aged 18 and above. Club99 does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will close the account immediately and delete all associated data.

If you believe that a minor has registered on Club99, please contact support immediately at [email protected] so we can investigate and take appropriate action.

12 Policy Changes

Club99 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your data, Club99 will make reasonable efforts to notify you directly — via the mobile number or email address registered to your account. Continued use of Club99 after a policy update constitutes acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how Club99 protects your information.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Club99 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Live chat: Available on every page of the Club99 website and app — the fastest way to reach us.
• Email: [email protected] — for data rights requests and formal privacy enquiries.

For questions about responsible gaming or self-exclusion, please visit our Responsible Gaming page. For the full terms governing your use of Club99, see our Terms and Conditions.